We, at Birthastro, ensure to provide a user-friendly refund policy that does not cause any hassle in your path and assures you to provide qualified services.
Furthermore, it's the responsibility of the customers to use a product and service with complete consideration and consciousness.
To prevent ourselves from several disputes, we consider several points in our refund policy to make better relations with our valuable customers.
- A customer is eligible to claim a refund if they mail the issue on the official customer care email id within 2 hours of the payment and purchase of the product. We try to act immediately on the refund requests generated on the customer care id.
- Refunds can be processed within 7-10 working days. It's only for the customers who write a mail to the customer care within the given time period.
- While claiming the refund, customers need to provide a product certificate, shipping certificate and payment slip. Thus, we consider your refund request; otherwise, it will not be considered.
- Payment cannot be refunded if your order reaches the astrologer's stage. Thus, customers are requested to order carefully.
- It's also necessary to make correct information while requesting a refund; we consider the same information that you enter during payment. We are not liable to refund for any incorrect information and data given by you. Consequently, we request our customers to provide correct information and check it before payment and order.
- No refunds will be considered if the product is not in its original condition. Birthastro takes care of all the safety measures to deliver the product to your home without any damage. Post-delivery, it's the responsibility of the customer to protect the product from damage. Plus, the customer also has to check the product at the time of delivery.
- If you found a damaged product at the time of delivery, immediately mail us on customer care id or within two days of the delivery. Otherwise, it will not be considered.
- If you return the product, shipping/custom/courier charges will be deducted from the actual amount.
- Birthastro is just providing astrological services, and it's not related to any emotional, physiological, and medical treatment. We don't promise or claim the astrological effects of products on human psychology; it's completely your matter of belief. Thus, no refunds will be considered on this ground.
- In case of double payment for a single product, the single payment will be returned to your bank account.
- All the eligible payments will be refunded if the payments are done by your bank and issued in the name of Birthastro.